See yesterdays post for the back info. This is my response following a google email to me asking me to prove that I exist. No messing about this time. If Google take action they’ll be joining Facebook as leading tech companies that I am taking to court.
Email to Google
Nope – you are not going to investigate me. I have been trading as Wales Outdoors since 2004 and prior to that as Beacons Experience, since 1995. I have 15,000 likes on Facebook and 10,000 followers on meetup, all under the name Wales Outdoors. My business premises has been at the same location, in Penarth Marina, for the past three years. My business is verifiably the leading guided walks provider in Wales.
There is a history of google taking down my business’. In fact google did this to Wales Outdoors somewhere around 2012 and in doing so destroyed my successful adventure activity business which was on page one of google searches but quickly slid to deep into the invisible. Google also took down another of my business’, Cardiff Life Model Collective, this time in 2019, and this was off search for a few months while I waited for it to be re-instated. All of this is a waste of my time and your time but more importantly looses me MONEY. As google have a virtual monopoly on my ability to thrive as a small business I am stating now that google are liable for losses due to unfair removal of service.
I messaged you to ask for help with the events you are dragging off Facebook and adding to my ‘my business’ profile. You refused to assist with that but instead accused me, without being able to show any evidence, of linking out to porn from a rejected post. Not only was the post rejected so no one could see it it was in November and certainly does not link out to porn.
I believe you have engaged in intimidation of me and are currently continuing that with this most recent communication. That is clear as there is no mention in this email of explaining what can be done about the event listings but only about me once again proving that I exist.
If you pursue this line of enquiry I will have no option other than to make a small claim in Cardiff Court against Google for this unfair attack on my business. This is not an idle threat. I will also attend Google HQ in London once covid regulations allow and live stream that visit. This will be a ‘demonstration’ and an attempt to actually speak to someone who makes sense.
And Googles Response Which I Am Ignoring…
I hope you are doing good. This is in regards to your business Wales Outdoors.
We are sorry for the inconvenience faced by you. Please understand that we would need this following information in order to proceed further with your request, please send us the clear permanent name board picture/s of your business (preferably front view of your business with a name board).
We appreciate your efforts in sticking with us while we find the best resolution for your issue.
All I did was ask Google for assistance with regards to their listing on my google search profile of incomplete information regarding my events. Google then accused me of linking out to porn which I don’t and which they could not show or prove and then they demand that for the umpteenth time that I verify my business. Well, google can go do one!