The small print page provides information relative to all of our events. We’ve kept it to a minimum, to be clear about timings, leaders, money etc and it is your responsibility to ensure you are happy with the information and simple conditions. The text in bold points at the key pieces of info that you should be aware of.
Our leaders are self employed and deliver their own walks in their own style. Some will appeal to you more than others, after all, we are all individuals and are made up of very different personalities.
Wales Outdoors is effectively a cooperative entity that seeks to assist walk leaders gain clients and to provide as wide a range of walks as is possible. Wales Outdoors knows the leaders but does not vet or oversee their walks. Your payment then is to and for the walk leader delivering your event, less the Wales Outdoors admin fee, and any issues arising should in the first instance be addressed to that leader. If there is no resolution do come to us at email@example.com , and we will straighten things out.
We are not a large business and we like to keep things simple. We believe that we are all adults here and so common sense and a desire for fairness is the best approach as opposed to reams of ant-like solicitor drafted terms and conditions. This has, to date, served us well and we hope you appreciate this pleasant human approach 🙂
- Dogs are very welcome
- Walking boots please
- It may be that part or all of an event needs to be changed due to conditions beyond our control such as weather or changes to access that we could not foresee. In these instances we go with our best alternative and continue on with the day.
- Warm layers and waterproofs essential
- You’ll need a good packed lunch (for day walks)
- We don’t cancel due to weather unless it is unsafe to drive
- We will be leaving promptly so please arrange to be at the meeting point by the stated time. If running late then do message us and if we have service we’ll pick up and may be able to arrange to wait for/meet you. Without late arrival notification we will leave at ten minutes past the start time and later arrivals will forfeit the day.
You can go to the individual leader’s profile page to see if liability insurance is in place for their events. We urge you to note the following:
All participate at their own risk and as adults or parents decide whether the chosen event is for them. The level of participation, in any event, is always a personal choice.
We recommend that you take out a personal activity insurance plan to protect any loss of income following the rare event of an accident whilst out walking. Here is a link to one of the numerous companies offering this service – https://www.protectivity.com/sports-accident-insurance/
OUR GUIDED WALK CREDIT POLICY
We do not give refunds but we do give credits.
Cancelled places will be credited if we have 7 or more days notice.
There will be no credit for non-attendance even with notice of up to 7 days. This is because it is unlikely, given that amount of notice, that we will be able to re-sell that place on the event.
If we need to cancel an event you will receive good notice and a full refund.
Please note that we only guarantee to deliver walks with bookings of 5 people or more and it is low numbers or exceptional weather that will be the only foreseeable reason for cancellation of an event.
OUR ADVENTURE HOLIDAY REFUND POLICY
We Cancel: In the unheard-of situation where we have to cancel an event, not happened to date, you get a 100% refund of the monies paid but we will not be liable for associated costs that you have incurred.
You Cancel: More than – 60 days notice – 100% refund. 30 days notice – 50% refund. Less than 30 days notice – 0% refunded – This is because it is unlikely, given that amount of notice, that we’ll be able to fill the spot/s. If we have incurred fees in the transaction these fees will be deducted from any refunded amount.
We, therefore, recommend that you have some holiday insurance in place to cover cancellations or re-scheduling that is beyond your control. Your bank is a good place to start for holiday insurance.
GENERAL GROUP INFO
We offer a range of walks of different lengths and difficulties so hope to cover most levels of ability/fitness. The key objectives of Wales Outdoors is to get people outdoors and walking and socialising with others who enjoy the same. We encourage the development of interest in the hills and mountains of Wales and we encourageall to build their skills and to get out on their own or to look to us for guided adventures in the UK and abroad.
For further information or if you have any questions please email firstname.lastname@example.org